FAQ

Yes.

Once set, the "schedule" will continue to work as long as there is electricity power supplied.

For safety in this application, this function will be deactivated until the user relaunches the PIXIE app and power is checked and restored.

Unless specified in writing and in consideration of the ongoing upgrade in technology and operating standards, SAL is unable to confirm performance compatibility with third party control devices. It is the responsibility of the installer to confirm performance compatibility, (inclusive of control and function limits) before installation.

YES, AS/NZS6058 test procedures stipulate the type of insulated material composition covering an IC-4 rated product being equivalent to formed insulation, where 200mm is equivalent to an R1 4.0 classification in accordance with AS/NZ4859.1.

Unless the product is provided with a designated IC rating, (which would typically be located on the product rating label); the answer is NO.

This instruction would also apply to any associated LED driver supplied with the panel.

Allowing for the impact (if any) and suitable drainage of water, the product has been designed and approved for installation in an exposed, vertical wall mount orientation only.

Mounting the product in a horizontal orientation voids the designated IP rating of the product, hence installation in such an orientation must not be exposed to any water ingress whatsoever.

No, this function is not available.

No - Dimmers are designed with a minimum load requirement, hence when a sensor turns off the light, the load detected by the dimmer will be insufficient to maintain the control.

NO - The device (SDD350BT) is a trailing edge dimmer, which is designed to operate only with a trailing edge dimmable luminaire.

YES - The switch is designed with a minimum load requirement of 13 watts, hence when a sensor turns off the light, the load detected by the SWL350BT (if any) will be insufficient to maintain the switch control. However when a load correction capacitor is connected in the circuit, this will allow normal sensor functions to occur.

Yes the PIXIE range of switches and dimmers will function as a normal device without Bluetooth connectivity.

Yes, however additional devices will be required in the installation.

The circuit will require an additional load (e.g. S9065 WAVE downlight) in the same circuit with the contractor, to keep the PIXIE switch functioning in a normal manner with sufficient load.

This application is not recommended.

NO, The SDF30 dimmer control uses a 1-10V channel for dimming and when connected with another SDF30 in a multi-way circuit configuration, the dimming commands are controlled only by one device, hence multi-way control in not achievable.

No, this function is not available.

This event is not a safety issue and typically occurs when the LED Strip load falls below the threshold of the driver design limit, which will result in a minor capacitive discharge in the form of the LED strip momentarily "blinking" or "flickering" when the power is turned off. When cutting LED strips KITS, it is always important to calculate the remaining LED load to reconfirm its compatibility with the existing driver, as driver changes may be required with moderate reduction in loads.

As there is no global performance standard for dimming devices (other than safety and EMC) it is important to consulate with your supplier the compatibility of the devices you propose to install. Minimum loads and dimming performance limits are critical ratings that must be considered when using such devices.

Yes, you must PAIR the multi-function devices to allow operation of the multi-way switching. See the installation instructions for simple PAIRING instructions.

Yes, you must PAIR the switch devices to allow operation of the two/multi-way switching. See the installation instructions for simple PAIRING instructions.

Yes, inrush current occurs with the lighting circuit switch is activated, resulting in current values several times higher than the nominal line current over a short period, typical < 10 ms, which may engage some circuit safety devices.

It is important to check the product installation instructions for the TYPE (A, B or C) and RATING of the MCB and the maximum value of lights to be installed, to ensure tripping of the lighting protection device does not occur, in particular when using large LED loads such as floodlights or highbays. Typically TYPE C is required for these types of applications.

NO, subject to product compatibility and minimum load, SAL PIXIE switch devices operate with most common lighting brands

Yes

14  = PIXIE Smart Switch, PIXIE Smart Dimmer, PIXIE Multiway Switch, PIXIE Multifunction Control, PIXIE Multifunction Remote Control, PIXIE Signal Booster, PIXIE RGB Strip Kits two and five metre, PIXIE White Strip Kits two and five metre, 3/5K and a PIXIE Timer Control (circa Jan 2019)

Yes, it has a mobile (ISO) APP for the PIXIE range of Bluetooth control switches and dimmers, which can be found on the APP store SAL PIXIE or via the SAL web site.

Yes, during standard business hours for Brisbane, Sydney, Melbourne, Adelaide and Perth

Yes, SAL has IPART approved products, simply go to the HOME web page and type in the search function IPART and all approved products will be displayed. IPART or Independent Pricing and Regulatory Tribunal is a (NSW) state-based subsidy program which supports the use of approved energy efficient light sources. For more information www.ipart.nsw.gov.au/Home

YES, Try the Premier, Punnet, Unifit, Wash, Europa, Bento or Ecostar ranges, web link https://www.sal.net.au/products/interior-led-lighting/led-downlights

Yes, SAL has customer service centres in Brisbane, Sydney, Melbourne, Adelaide and Perth.

Yes, SAL has REES approved products, simply go to the HOME web page and type in the search function REES and all approved products will be displayed. REES or Retailer Energy Efficient Scheme is a (SA) state-based subsidy program which supports the use of approved energy efficient light sources. For more information www.escosa.sa.gov.au/industry/rees/overview

Yes, SAL has VEET approved products, simply go to the HOME web page and type in the search function VEET and all approved products will be displayed. VEET or Victorian Energy Efficiency Target regulation is a (Vict) state-based subsidy program which supports the use of approved energy efficient light sources. For more information www.veet.vic.gov.au/Public/Public.aspx?id=Home

Yes and these warranty extensions are detailed on the relevant product installation sheet or web page.

Yes, which addresses all navigation requirements of the app.

Yes

Luminous Efficacy is a measure of how well a light source produces visible light ie: the ratio of luminous flux to power. The value is recorded as lumens per watt (lm/W).

Where Efficiency of a luminaire is the ratio of the light output from the fixture over the light output of the (light) source eg: LED lamp or LED chips. The value is recorded as a percentage (%).

Yes, www.facebook.com/salnational

The flickerGUARD system responds to both visual and non-visual harmonic induced flicker.

Nuisance flicker sometimes observed in LED products, can be caused by numerous influences, such as dimming device compatibility, conflicts with minimum connected loads, adverse interference from appliances with inductive loads and off-peak ripple control signals injected by Energy providers to remotely control off-peak hot water and utility lighting services, found more commonly in the regions of NSW and QLD.

For compatibility and load issues, these conditions are typically displayed consistently throughout all times of the product use. With these experiences it is recommended that you consult with the manufacturer of the dimming device to validate if your chosen LED is compatible, which may entail exchanging the LED and or the dimming device to achieve the designed functionality.

Now dependent upon the appliance and location, symptoms for installations experiencing off-peak ripple control interference are typically minor buzzing for fans and flickering for LED light sources for the duration of the signal pulse, which is generally in the order of up to 30 seconds and then repeated within 60 minutes. These experiences are typically seen during the late evening (commonly known as off-peak time), however dependent upon your location and the schedule of your electrical provider, these (time) experiences may differ significantly.

Although ripple injection signal schedules have been around for many years, it has become more apparent with the mass introduction of electronic LED products, which due to the very nature of their construction (electronics), being more sensitive to electrical variations and associated interference. 

If your installation is subject to off-peak ripple induced flicker, (which is beyond the manufactures control), you should strongly consider the use of circuit filtering products, or for interior downlight installations, the use of products designed to block the signal interferences, such as the
SAL SFI series.

The simple answer is YES, current LED technology consistently delivers solutions that provide higher efficacy performance and improved efficiency when compared to traditional HID and Halogen lamp sources.

This means, lower installed circuit power, longer and more reliable service life, lower maintenance costs and this is in addition to the availability of a comprehensive selection of LED dimming options.

As a quick guide:

Traditional MR16 lamps used for interior downlights, consumed approximately 35 watts (17lm/W), providing an average service life of 5000 hours, where the current LED equivalent consumes 8 watts (110lm/W) providing an average service life of >50,000 hours.

Or

Traditional HID lamps used for highbay installations, consumed approximately 400 watts (55lm/W), provided an average service life of 12000 hours, where the current LED equivalent consumes 150 watts (140lm/W) and an average service life of >50,000 hours.

Now remember as easy as it sounds, you are playing with electricity, so ANY task must be conducted by an authorised installer.
 

Step 1 - install the switch or dimmer device and Multifunction control.

Step 2 -  ensure the master dimmer or switch and the Pixie Multifunction control are within signal range (as a guide no greater than 15 metres apart).

Step 3 - quickly press the master dimmer or switch button four (4) times, where the LED indicator will commence to flash.

Step 4 - within 30 seconds, quickly press four (4) times the Pixie Multifunction control button, when the LED indicator of the Pixie Multifunction control flashes twice and then holds for 2 seconds, the pairing is complete. 

Need more information? check out the installation video.

Easy, this function must be set via the SAL PIXE app control.

The maximum quantity is 32 master devices on one (1) PIXIE HOME

For Bluetooth PIXIE installations, a maximum of one (1) user per device up to a total of ten (10) users is allowed in a HOME..

For Gateway WIFI installations, the maximum users is unlimited.

9 x times in quick succession will reset the device, where a WHITE signal LED will be displayed.

Android phones require LOCATIONS SERVICES to be enabled to allow it to scan ANY BLUETOOTH device.

To correct this setting follow these two easy steps.

FIRST - go to SETTINGS on your phone, THEN LOCATIONS and select ON.

SECONDLY - go to SETTINGS on your phone, THEN APPS, find SAL PIXIE, THEN PERMISSIONS and select ALLOW locations.

This first point of contact should be the place of original purchase, after which they will be responsible to coordinate the warranty communication with the SAL’s Customer service team.

NO, unless the driver has an equally IC rated label. It is important to read the manufacturers installation instructions for the placement of the driver in IC rated installations, which generally prohibit the driver from being covered by thermal insulation.

The replacement or removal of a factory fitted plug or lead does not void a products warranty, conditional the task has been completed by a qualified installer in accordance with all relevant Australian standards.

Unfortunately this auto function is not available as PIXIE does not collect any system data, or have any internet data communication.

No, not at all.

All the grouped PIXIE products are communicating wirelessly, the same circuit is not necessary.

Yes, @salnational

Absolutely, careful attention is required when installing exterior products to ensure the designated aiming orientation is correct and allows for the natural cleaning of debris/dust from the glass visor surface, in particular when aimed in an upward direction. Products aimed in an upward direction can result in a build-up of dirt on the glass visor, which in turn can thermally stress the product if it is not routinely cleaned. Any aiming restrictions can be found with the installation instructions located in the product carton and or on the relevant product web page.

Yes.

Simple answer is NO. Although documented as “hours” Lumen maintenance with LED products is calculated through the combination of LM79, LM80 and TM21 reporting methodologies and reflects as a guide “useful” time duration of the light source. Rated life on the other-hand (when stated) denotes the rated average LED failures over a given time, shown typically shown as rated survival hours. Now don't get this subject confused with PRODUCT WARRANTY, for SAL product warranty offer, check out the warranty statement found here and on the product installation sheet.

Yes, since 1998

Yes, SAL’s responsible supplier registration number is E1387, ERAC National Certification database link 

Yes (Sunny Australia Lighting) is SAL National Pty Ltd

Yes.

We have three Pixie devices, S2W/BT, SMF/BT and SMC/BT to address multiway and multifunction control.

Yes, in accordance with AS/NZS 2293, a minimum of 16 hours charging time is required before conducting the emergency lighting duration test. In the event the product fails to achieve the recommended battery discharge test, batteries (if replaced) should be with the same brand/type.
 

Yes, always turn the mains power OFF before making any selectable CCT or Power selections to avoid damage to the components.

Light Emitting Diode, with the first (red) visible spectrum LED being invented in 1962 by Nick Holonyak

(MEPS) Minimum Energy and Performance Standards is a Commonwealth Government Greenhouse and Minimum Standards Act, which focusses on the reduction of inefficient electrical sources, one of which is traditional Lighting equipment.

Regulated products for Lighting are: Fluorescent lamp ballasts, linear fluorescent lamps, transformers and converters for halogen lamps, compact fluorescent lamps and incandescent lamps. For more information on MEPS www.energyrating.gov.au/products/lighting

As with all technology, the Generation 2 Pixie products require the latest in APP software, so please ensure you have the latest version downloaded to your APP device.

Circa March 2019, updates have been discovered with Google Android API affecting Bluetooth LE technology, which now requires location permissions to be granted in order to use the app. In order to use Bluetooth features in an android mobile phone (after android 6.0), the user must declare Bluetooth permission and the location permission to regain functionality.

YES, SAL PIXIE is designed and supported locally by the SAL engineering services team, they can be contacted by email : pixiesupport@sal.net.au

The recommended pairing method for a Multi-way switch is to stand close to the Multi-way switch with your smart device and app open and ensure the pairing PIXIE device (eg: switch or dimmer) is on the OFF state.

The simple answer is Yes. Electrical products are just like your vehicle when it comes to maintenance requirements. They both collect dust and require cleaning and they both have components that require routine inspection and adjustments. Please refer to any specific maintenance instruction on the SAL installation sheet or web site.

This mark, which is mandatory for in-scope lighting and electrical products in Australia, which confirms the product complies with applicable safety and EMC standards.

Yes, only with the use of a SAL PIXIE Multifunction control or Multiway switch in the circuit. The SAL SMF/BTAS can achieve up to 9 way control, where the S2W/BTAS is limited to a maximum of 3 way control, with a maximum of 2-5 SFI downlights in the circuit.


 

Yes

Three (3) models are currently available, a rippleSHIELD dimmer, Ecogem and Unifit downlights complete with comprehensive selection of trim accessories and colours, perfect for any residential installation.

Yes

1% with smooth dimming performance and soft ON and soft OFF performance.

The rippleSHIELDsystem eliminates the nuisance flicker observed during hot water ripple injection signals between 750 - 1050Hz , typically found in the regions of NSW and QLD. 

The dimming function will not operate and the flicker elimination will not occur.


 

The dimming function will not operate and the flicker elimination will not occur.


 

No the system, which consists of a rippleSHIELD dimmer AND rippleSHIELD driver are required to eliminate the observed flicker and will only eliminate the flicker on the connected rippleSHIELD luminaire. All lights on the circuit connected to the dimmer must be replaced, NOT just the one/s where the flicker was visible.

Suppliers Declaration of Conformity. A SDOC is typically a document that a supplier generates to confirm mandatory safety and performance testing for a particular product has been completed, in lieu of distributing expansive original test reports, which generally are best read by qualified persons. At a minimum a SDOC for lighting equipment should present the relevant Safety and EMC test reports and test report numbers, together with the relevant model numbers of the equipment being offered. The SDOC should be supplied and endorsed by the authorised supplier of the equipment.

Unless it is a designated DIY product eg: floor lamp, or residential LED lamp, all SAL lighting products are designed for installation by a qualified electrical installer only.

 

Humidity can play havoc with electronic circuits (more commonly known in light as LED’s) This data can be found on SAL installation sheets and should be considered before installation of equipment.

Microwave sensors detect motion by projecting microwaves, which bounce off surfaces and returns the signal to the controlling sensor; IR sensors emit in order to identify heat or movement of an object measuring only infrared radiation and a PIR sensor measures infrared light radiating from objects in its field of view

Watch this space for updates of the release.

ElectroMagnetic Compatibility, which defines the use of different electronic devices (such as electrical appliances, medical equipment, LED’s and drivers etc) to operate without interference with other devices. This is a mandatory label (and testing) requirement for Australian Lighting equipment covered by AS/NZS CISPR 15. ACMA also recognise equivalent standards CISPR 15 and EN 55015.

IP (or Ingress and Protection) are an international standard reference which defines how well an electrical product seals itself against the intrusion of foreign bodies and moisture. The first digit I stands for intrusion of a solid object and the second digit P stands for the protection against moisture. In brief the higher the rating the more secure the product is against these elements.

As a guide IP20 is suitable for basic interior spaces eg: office areas, where IP55 and above would be suitable for exterior equipment such as floodlights.

For more information please refer to AS 60529. 
 

For the digital LED world L70 is simply a measure of time that the light source will be reduced to 70% of its original (or initial) output. You will also see documented L90, which represents the measure of time where the product is reduced to 90% of its original (or initial output).

corridorSTANDBY what does it mean?

The SAL corridorSTANDBY function is a sensor designed for use in products such as bulkheads or weatherproofs for underground carparks and battens for commercial interior spaces to identify activity within the space, thus providing a set value of illumination for a determined amount of time.

In detail; the SAL corridorSTANDBY function allows the user to set the device to detect movement in the space, which then signals the product to switch to full brightness and then hold for a predetermined time, then when movement is NOT detected, the signal then reduces the lighting level to a predetermined value and allows function for a predetermined duration.

The SAL corridorSTANDBY function is ideal for commercial interior and underground carpark spaces, looking for an energy efficient lighting solution without compromising safety and security.

In street terms LM79 is a set of methodologies for laboratory testing of solid state luminaires, which will result in CCT, CRI, system power, luminous flux and distribution being reported.

In street terms LM80 is the test method for measuring lumen maintenance for a LED light source at the actual component level ie the LED.

(thermal ambient) is the recommended maximum environmental thermal limit for the safe continued operation of an electrical device. The ta rating can be found on the rating label and installation sheet, which is located on the relevant product web page. Typically, you will find ta ratings of 25 degree C for Interior products, where ta ratings of up to 50 degree C can be found for exterior products. Operating products beyond their designed ta limit is not recommended as it will stress the product components beyond their rated limits, resulting in reduced product performance or premature failure.

In street terms TM21 is a method to extrapolate the LM80 lumen maintenance data beyond the actual test duration and determine a projection of lumen maintenance as referenced by L70 or L90 (70% or 90% of the initial light source output).

This is a product that requires the installation of an earth to be compliant to AS/NZ 3000.

This is a product that does not require the installation of an earth to be compliant to AS/NZ 3000, as the product is a double insulation product.

An IK rating of a lighting product is covered by EN 62262 and is a measure of the impact resistance of a product. In brief the test process measures a products mechanical impact (impact energy joules) limits against a known mass and varied distances. As a guide the higher the IK rating (limit 10) the higher the products ability to withstand impact force.

High IK rated products (IK10) would be seen used in environments such as vandal prone installations, prisons as a guide.
 

Earth leakage current is an important electrical safety measurement and care should be considered when calculating earth leakage values. This data can be found on SAL installation sheets or for more details on the calculating method go to AS/NZ 60598.1.2013 table 10.3.

Like traditional HID circuits, LED despite the smaller electrical loads has its own limits when it comes to in-rush currents, which must be considered with all electrical circuits. This data can be found on SAL installation sheets.

LED flicker, what a nuisance and why does it occur?

Well let's start with the TYPES of “flicker” in LEDs and then let’s discuss the CAUSES, and the SOLUTIONS.

Firstly, there is visual flicker and as the definition states, the bare eye can see the LED flicker directly at various times. Then there is Non-visual flicker, which is harder to detect as the flicker experience typically can only be seen with the use of a smart phone, camera, or persons that are sensitive to artificial light sources and in some cases the flicker can be observed only via your peripheral vision.

There are many causes of flicker, however, the consistent causes that arise are typically:

(1) poor luminaire construction and or low quality LED components,
(2) compatibility of the light source and a connected dimmer device, remember there is no international performance standard for the combination of dimming and LED devices, hence compatibility issues can sometimes be a challenge
(3) connected inductive loads within the electrical circuit eg: fans, air conditioners, which can disrupt the circuit harmonics
(4) ripple induced circuits, typically found in QLD and NSW, where the electrical provider sends a signal through the electrical system to control the off-peak hot water functions and
(5) the use of off-grid power (diesel) supplies and or solar supply sources, which can cause harmonic distortion if the system is not filtered correctly.

So, what are the SAL solutions?

For commercial panel and commercial downlight applications, the selection of a premium control gear system, such as the SAL flickerCONTROLLED series will respond to non-visual created flicker.

Examples of SAL product solutions are - PANELS   DOWNLIGHTS   INTERIOR ARCHITECTURAL  EXTERIOR ARCHITECTURAL

For residential applications, the key is to identify the source of the flicker and then respond with a suitable flicker-controlled solution.

For ripple induced flicker the SAL (premium) solution is the rippleSHIELD series, which uses a combination of a dedicated dimmer and downlight to completely eliminate ANY flicker experience. This system has no equal and has been proven to address all flicker influences, whether it be mains connected ripple induced or inductive load supplies. Examples of SAL rippleSHIELD product solutions are.

Now for non-visual and visual harmonic induced flicker, the SAL solution is the flickerGUARD series, which uses an advanced circuit design, responding to both visual and non-visual harmonic induced flicker experiences. Unlike the rippleSHIELD system, this solution utilizes the existing dimming device, which naturally carry third party design tolerances. Examples of SAL flickerGUARD product solutions are .

QLD/NSW/ACT – 02 9723 3099  or VICT/SA/NT/WA – 03 9532 3168

The SAL PIXIE devices are fully compliant with AS/NZS 60669.2.1

This is an emergency light that remains ON at all time and remains ON during a supply failure for the designated time as per AS 2293. Maintained lights are typically (but not limited to) EXIT signs.

A non-maintained emergency light is one that is only used (on) for emergency lighting, hence in the event of a mains (supply) failure, the emergency light source will be activated.

(CRI) in street talk is a measure of how an illuminated object appears to the eye.  As a guide the higher the CRI rating >85, the closer the illuminated object is when compared to standardized daylight. Typical CRI value available are: CRI70 for outdoor recreational sports, CRI80 for interior task areas, >CRI90 clinical observation tasks.

Si (K) denotes the correlated colour temperature (CCT) of a light source referenced against a black body radiator.

In street terms colour temperature is how warm or cool you see the light source.

eg : warm colours are typically 2700-3000K, which would generally be used in residential interior spaces.

cool colours are typically around 4000K, which would generally be used in office interior spaces.

cold colours (daylight) are typically 5000-6000K, which would generally be used in exterior spaces.

Lumen (lumen lm) is the total light out of a light source measured as (initial lumens) representing the base or NEW lamp source lumens. (Rated lumens) is then measured after 100 hours usage for traditional lamp sources and LED sources are represented by L70 or L90 ratings.

 

Lux (lx) is the unit measure for how much luminous flux (lumens lm), which in street terms is LIGHT falling on a given surface. Lux can be accurately measured by a calibrated Light meter

A = For standard resistive loads, such as incandescent and halogen sources the maximum load is 300 watts. For optimum system performance, the value is adjusted for 2 x gang dimmer arrangements (280 watts) and 3 x gang dimmer arrangements (210 watts).

B = For standard LED loads with power factor performance of > 0.9, the maximum load is 200 watts. For optimum system performance, the value is adjusted for 2 x gang dimmer arrangements (150 watts) and 3 x gang dimmer arrangements (100 watts).

See installation instructions for further specifications.

A = For standard resistive loads, such as incandescent and halogen sources the maximum load is 350 watts. For optimum system performance, the value is adjusted for 2 x gang switch arrangements (280 watts) and 3 x gang switch arrangements (210 watts).

B = For standard LED loads with power factor performance of > 0.9, the maximum load is 200 watts. For optimum system performance, the value is adjusted for 2 x gang switch arrangements (150 watts) and 3 x gang switch arrangements (100 watts).

See installation instructions for further specifications.

The STC/BT is a secondary PIXIE device, hence it must be paired with a PIXIE MASTER device to operate. Therefore the maximum load of the STC/BT is that of the paired MASTER device connected load.

Two (2) watts, subject to product compatibility.

13 watts, subject to product compatibility.

SAL PIXIE via ITUNES or Android platforms

The recommended dimmer type is a compatible TRAILING EDGE dimmer.

It is a maximum of 15 metres in clear view of each device, subject to the installation construction material (eg: concrete); which can be corrected through the use of the SAL PIXIE USB signal booster.

In line with SAL standard terms and conditions of sale the standard warranty is twelve (12) months, unless stated otherwise on the product installation sheet and web page.

The mandatory luminaire general requirements and testing is covered by AS/NZS 60598.1:2013. This standard addresses essential electrical and operating performance tests for a lighting product, which is a must when selecting lighting products.

This standard is in addition to specific product standards such as AS/NZS 60598.2.2-2016 and AS2293.1.2005 Emergency Lighting as an example.

As a minimum you should find all necessary electrical data to allow you to be informed about the electrical characteristics of the product to enable a safe and compliant installation such as RCM mark, company logo, voltage, line current, power, frequency, power-factor, country of origin, IP rating, batch number ta rating, cover ratings if applicable.

To sync your PIXIE RGB strip to music, the music file must be downloaded to your phone/tablet device and be an unencrypted Mp4 format file. Third party audio libraries eg: Spotify are not compatible with the app.

In compliance with AS/NZS 60669.2.1, fire retardant Polycarbonate

SAL distribute their products through authorised Australian Electrical Trade Wholesalers and Lighting Retailers. To find a store near you, simply follow this link and input your postcode, where the nearest location to you will be provided.

More information is available via Facebook, Youtube, Linkedin, www.sal.net.au or contact your local SAL Customer service centre.

Electrical safety regulations – www.erac.gov.au
 

State based electrical regulators – see local State Electrical Authority for details.
 

Electro-magnetic compatibility regulations – http://www.acma.gov.au

ACMA LED specific advice regarding interference - www.acma.gov.au/theacma/led-globes-and-tv-reception

Energy efficiency regulations – http://www.energyrating.gov.au

This information can be found on the product installation sheet located in the product carton or relevant product web page.

Villawood NSW 2163.

Simply follow the enquiry form on the WARRANTY page of this web site and a SAL team member will review the request and confirm the offer via a return email.

It is the Australian Communications and Media Authority (ACMA) who is responsible for administering the mandatory electromagnetic compatibility (EMC) regulatory arrangements for electrical and electronic devices supplied to the Australian market.

There many reason why to use an LED light source, however the two (2) headline reasons are;

(1) a significant reduction in electrical energy to achieve the same value of illumination and

(2) a significant reduction in operating costs.

Yes, to a maximum load of 80 watts.

NO, this device is not compatible

Yes, subject to product compatibility and minimum load requirements.

Sorry, Pixie is not compatible with Apple Home Kits.

Yes, SAL PIXIE PLUS in association with a connected SAL PIXIE GATEWAY, supports Siri Voice Control.

To operate this function the user must first have; 

(1) Compatible devices - iPhone or iPad (iOS 8.0 or later).

(2) The user device must include the PIXIE PLUS App version 01.12.3666 or above.

(3) PIXIE devices located in the HOME are set up with relevant SCENES and the PIXIE GATEWAY is connected to the HOME.

Sorry, Pixie Plus is not compatible with Apple Home Kits. Pixie Plus is compatible with Google Home and Alexa

Yes, PIXIE devices will communicate with common voice control devices such as Google Home, with the PIXIE Plus app available in Australia September 2019.

No, these devices are not compatible

Yes, SAL PIXIE Switch, Dimmers and LED strips operate with or without Bluetooth control.

Unfortunately NO. SAL understands the importance of product compliance and such, maintain all products sold comply with all mandatory Australian, International safety, EMC and performance standards, which typically capture the use of lighting products connected to a traditional 240V / 415V 50Hz Electrical reticulation system.